Itineraries may vary and or attractions may be substituted for any reason including seasonal conditions, weather extremes, national park requirements, pandemic lockdown or any other unforeseeable circumstance.
Stray Mandarin Tours is operated by Stray Ltd. All prices are in NZD and are inclusive of 15% GST.
WHAT IS INCLUDED IN OUR TRIPS 行程包含
Private transport with a Mandarin speaking driver guide or an English driver plus a Mandarin guide.
Accommodation at each overnight stop in allocated twin-shared rooms. Passengers must be 18+ years to share a room with an un-associated traveller. Passengers under 18 will be required to book and travel with a legal guardian. Accommodation is not included on the final travel days.
Double or triple rooms can be requested upon booking to accommodate up to 3 people. The double room may have New Zealand double, queen or king-sized bed*. The triple room may have 3 single beds (the third bed may be a fold-out bed or a bunk bed depending on the accommodation provider), 2 large queen/double beds or a large queen/double bed plus a single bed. These rooms have limited availability and therefore cannot be guaranteed.
*Double Bed床尺寸：135 x 188厘米；Queen Bed床尺寸：150 x 203厘米；King Bed床尺寸：165 x 203厘米
Activities as stipulated in the itinerary. At each destination a selection of extra optional paid activities will be made available on a pay-as-you-go basis to provide passengers more choice based on their personal interests. Passengers can also choose to pre-book activities with our customer service team in order to ensure a place during peak season.
Optional activities cannot be cancelled once booked. Stray will charge 100% of the activity fee in the event of a cancellation. Please think carefully before booking activities via the Stray drivers or Stray customer service team.
Meals only if stipulated on your itinerary (B) = Breakfast and (L) = Lunch.
TRAVEL INSURANCE 旅游保险
Travel Insurance is not included with our tours. We strongly recommend that passengers have their own insurance to cover against illness, injury, loss, damage to personal belongings and inability to travel on the confirmed departure date.
Stray’s preferred insurance provide is World Nomads Travel Insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.
Stray推荐 World Nomads Travel Insurance，其可以向全世界140多个国家的游客提供保险服务。World Nomads旅游保险特别为喜欢冒险的旅游者而设计，提供海外医疗、撤离、行李和一系列的冒险活动等保障服务。
Stray’s New Zealand travel products are not suited to children under 5 years. Those aged 5 - 17 years at the time of travel are considered a Minor and are permitted to travel if accompanied by a parent or legal guardian. 5 - 12 year-old children are entitled to a 15% discount off the full retail price of Stray Mandarin Tours, but incompatible with other Mandarin tour deals. Children aged under 7 must travel in an approved child booster seat. It is the legal guardian’s responsibility to supply this for the trip.
LUGGAGE AND BELONGINGS 行李和随身物品
Our vehicles have limited space so please limit luggage to one suitcase/or bag per person with a maximum weight of 20kgs. In addition, we suggest a day pack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray cannot under any circumstances take any responsibility for any personal effects.
Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or sickness to any customer or damage or loss of property while they are utilising Stray’s services. We also take no responsibility for any act of neglect by any third party operator or company whose services are used as part of your trip including but not limited to activity and accommodation providers.
CONDITIONS OF TRAVEL 旅游条款
Stray reserves the right to alter the route or itinerary of its tours and arrange alternative carriers to those advertised if necessary.
No refunds will be provided in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Stray cannot guarantee pick up or drop off times and is not liable for a passenger’s failure to connect with other services or any costs associated in such delays. Components of our trip are weather dependent and Stray cannot be held liable if certain activities are not available on the day of travel.
Accommodation for the standard tour is twin-shared. Single room upgrading are available for a supplementary fee. Solo traveller who books a standard twin-shared package more than 31 days prior to departure can be put in waitlist to share a room with another potential solo one of the same sex. If there isn't an exist one, to guarantee a seat, the new order need to be paid with the deposit of 20% single upgrading price. Then the outstanding balance can be paid with the twin-shared rate if latter booking is matched with solo same sex standard. Otherwise, single upgrading rate is required when paying the balance. Single upgrading is mandatory when solo traveller books within 30 days prior to departure. Solo travellers must be 18+ years old in order to be allocated a twin share room.
ITINERARY DISCLAIMER 行程单免责声明
Itineraries are correct at the time of printing. Occasionally our itineraries change as we make improvements in our product based on customer research, or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Stray is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group.
By travelling with Stray, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in the passenger being removed from the trip. If a passenger is removed from a tour due to behavioural issues, no refunds will be given and the passenger will be responsible for their own travel costs from that point.
We reserve the right to impose a fuel surcharge should the fuel price increase following pricing/brochure release. This will be at a maximum of $20 per person per tour and payable on tour dispatch.
King Kiwi (National Tours) include a domestic flight and transfer. Bookings made less than 30 days from the Departure Date, or those travelling during holiday periods may incur a flight surcharge.
FITNESS REQUIREMENT 身体要求
Stray’s tours are based on active outdoor adventures so a reasonable amount of fitness is required. A passenger will need to be able to walk up to 2-3 hours each day. Other optional activities we promote include walking, cycling, water sports and wild life watching in the natural environment. If you have any concerns regarding your suitability for our tours, please discuss this with our reservations staff before booking.
MINIMUM NUMBERS 成团标准
Departures require a minimum number of passengers to operate. In circumstances where minimum numbers are not reached an alternative departure date will be offered or a full refund. Passengers will be notified by email at least 31 days in advance of such changes.
Should you wish to raise any issues about your trip – please in the first instance advise your guide of your concern. If your issue is not resolved, please email [email protected] as soon as reasonably possible, and within 28 days to enable us to investigate your concern. We will not consider claims made after 28 days.
如果您想要给我们提任何意见或建议，请先联系您的司机/导游。如果问题无法被及时解决，请在问题产生后的28日内发送电子邮件至 [email protected]。Stray不受理任何发生已超过28天的意见反馈。
PRE-DEPARTURE CONFIRMATION 行前确认
You are required to reconfirm your tour details (pick-up location, time and departure date) by either calling our Chinese customer service team on WeChat or by emailing [email protected] at least 48 hours prior to departure. At this point we will also advise of any other important information relating to your tour.
您最晚需要在出发前48小时联系Stray再次确认关键旅行信息（包括上车地点和时间等）。您可以联系Stray中文客服（微信ID：straybashi 或 LINE ID: straytravel），或者发送电子邮件至 [email protected]。同时，如果有任何出发信息临时变更，Stray团队有义务至少在出发前主动联络告知乘客。
DEPOSIT PAYMENT 定金
A 20% deposit secures your seat at this rate. The final balance must be paid 31 days before your tour departs. If you purchase a tour within 31 days of the departure, the full payment is required to confirm your booking. Deposits are non-refundable. Please note that customers are liable for the full rate at the date of booking.
20% deposit is refundable only for passengers who booked Woolly Sheep and/or Blue Bird AND their visa rejected by Immigration New Zealand AND can provide the rejection letter from INZ at least 31 days prior to departure. Standard cancellation policy applies within 31 days of departure
Deposit is 100% non-refundable for King kiwi customers
STRAY's CANCELLATION POLICY Stray取消条款
Stray will charge the following fees in the event of booking cancellations:
31+ Days before departure: 20% of fare
15-30 Days before departure: 50% of fare
Less than 14 Days: 100% of fare
Cancellations should be made with your original booking agent who may charge an additional fee. If you booked online please contact [email protected].
如果您通过第三方代理预定，需要和代理方咨询行程取消事宜，他们可能会收取额外的取消费用。如果您是通过Stray直接预定，请联系微信/LINE客服或 [email protected]。