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中文游规则条款

 

*如中英文有冲突,一切以英文条款为准

Itineraries may vary and or attractions may be substituted for any reason including seasonal conditions, weather extremes, national park requirements or any other unforeseeable circumstance.

本行程可能会由于季节变化、恶劣天气、国家公园要求限制等其他不可控情况而调整。

Stray Mandarin Tours is operated by Stray Ltd. All prices are in NZD and are inclusive of 15% GST.

Stray中文半自助游由Stray Limited运营。所有价格已经包含15%的GST消费税。

 

WHAT IS INCLUDED IN OUR TRIPS 行程包含

Private transport with a Mandarin speaking driver guide.

独立成团巴士交通,及中文司机兼导游服务

Accommodation at each overnight stop in allocated twin-shared rooms. Passengers must be 18+ years to share a room with an un-associated traveller. Passengers under 18 will be required to book and travel with a legal guardian.  Accommodation is not included on the final travel days.

每晚住宿默认为双人双床标间(可要求男女分开)。只有年满18周岁的乘客才能和陌生人分享一个房间。行程费用不包含最后一天的住宿。

Double or triple rooms can be requested upon booking to accommodate up to 3 people. The double room may have New Zealand double, queen or king-sized bed*. The triple room may have 3 single beds (the third bed may be a fold-out bed or a bunk bed depending on the accommodation provider), 2 large queen/double beds or a large queen/double bed plus a single bed. These rooms have limited availability and therefore cannot be guaranteed.

乘客在预定时可以申请双人大床房或三人间。我们会尽力帮忙安排,但是由于不同住宿相关房型数量与预定情况不同,我们不能保证一定满足。如果可以安排,双人大床房有可能是新西兰Double、Queen或King*三种尺寸床型任意一种。而三人间有可能是三张单人床(第三张床有可能是简易/行军床),或者一张双人大床加一张单人床的类型。

*Double Bed床尺寸:135 x 188厘米;Queen Bed床尺寸:150 x 203厘米;King Bed床尺寸:165 x 203厘米

Activities as stipulated in the itinerary. At each destination a selection of extra optional paid activities will be made available on a pay-as-you-go basis to provide passengers more choice based on their personal interests. Passengers can also choose to pre-book activities with our customer service team in order to ensure a place during peak season.

费用包含活动已在行程单中列明。在每个目的地,游客可以按照自己的意愿选择参与自费活动项目,通过Stray中文司导预约位置,即到即付。在旺季,为了保证游客能玩到心仪的活动,客人也可以提前通过微信客服预约活动,确保参与位置。

Optional activities cannot be cancelled once booked. Stray will charge 100% of the activity fee in the event of a cancellation. Please think carefully before booking activities via the Stray drivers or Stray customer service team. 

请您预约参加自费活动项目之前务必慎重考虑,一旦预约成功后若无法取消,即使您不参与,也必须要承担费用。

Meals only if stipulated on your itinerary (B) = Breakfast, (L) = Lunch and (D) = Dinner.

如果包含餐食,行程单中会标有:早餐、午餐或者晚餐字样

TRAVEL INSURANCE 旅游保险

Travel Insurance is not included with our tours. We strongly recommend that passengers have their own insurance to cover against illness, injury, loss, damage to personal belongings and inability to travel on the confirmed departure date. 

Stray所有行程产品都不包含商业旅游保险。我们强烈建议所有乘客出发前购买好旅游意外保险,以防止由于疾病、受伤、财产损失,或者突发无法按照预定日期出发所造成的各类损失。

Stray’s preferred insurance provide is World Nomads Travel Insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Stray推荐 World Nomads Travel Insurance,其可以向全世界140多个国家的游客提供保险服务。World Nomads旅游保险特别为喜欢冒险的旅游者而设计,提供海外医疗、撤离、行李和一系列的冒险活动等保障服务。

CHILDREN 儿童

Stray’s New Zealand travel products are not suited to children under 5 years. Those aged 5 – 17 years at the time of travel are considered a Child and are permitted to travel if accompanied by a parent or legal guardian. Children are entitled to a 15% discount off the full retail price of Stray Tours.  Children aged under 7 must travel in an approved child booster seat. It is the legal guardian’s responsibility to supply this for the trip.

Stray旅游新西兰行程产品不适合未满5周岁的儿童。5到17周岁未成年人必须在法定监护人或者监护人委托的其他成年乘客陪同下旅行,且可享受15%的未成年人预定优惠。未满7周岁儿童参团,其监护人需要自行提前准备儿童安全座椅。

LUGGAGE AND BELONGINGS 行李和随身物品

Our vehicles have limited space so please limit luggage to one suitcase/or bag per person with a maximum weight of 20kgs. In addition, we suggest a day pack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray cannot under any circumstances take any responsibility for any personal effects.

由于车辆空间有限,请游客携带一个最多不超过20公斤的背包或者行李箱。与此之外,我们建议游客携带一个随身包,可存放贵重物品、相机、雨衣等随时可以用到的东西。Stray无论在任何情况下,都不承担行李丢失责任。

LIABILITY 责任

Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or sickness to any customer or damage or loss of property while they are utilising Stray’s services. We also take no responsibility for any act of neglect by any third party operator or company whose services are used as part of your trip including but not limited to activity and accommodation providers.

Stray会始终把每一个乘客的安全视为工作第一要务,但是我们对游客伤病或者行李损坏/遗失不承担任何责任。同时,行程中乘客因第三方运营者或公司(包含但不限于活动项目或者住宿运营商)造成的各类伤害或损失,Stray也不承担任何责任。

CONDITIONS OF TRAVEL 旅游条款

Stray reserves the right to alter the route or itinerary of its tours and arrange alternative carriers to those advertised if necessary.

Stray保留改变即有行程或者线路,并且提供广告宣传外的其他行程的权力。

No refunds will be provided in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Stray cannot guarantee pick up or drop off times and is not liable for a passenger’s failure to connect with other services or any costs associated in such delays. Components of our trip are weather dependent and Stray cannot be held liable if certain activities are not available on the day of travel.

由于天气、机械故障等不可控因素造成的行程变更、延迟,Stray不提供任何退款。Stray不能保证行程结束时间,对因此可能出现的结束时间延迟而造成的乘客未来交通安排损失,Stray不承担任何责任。由于新西兰很多游览行程的顺利进展,很大程度上会依赖当时天气情况,因天气原因而造成的活动取消或变更,Stray不承担任何责任。

ACCOMMODATIONS 住宿

Accommodation for the standard tour is twin share. Single Room upgrades are available for a supplementary fee. Solo travellers who book a standard Twin Room package will be allocated to share a room with a Stray passenger of the same gender. Solo passengers must be 18+ years to be allocated a twin share room.

Stray中文半自助游默认为双人间住宿,游客可以选择升级为单人间。如果单独旅行者预订双人间住宿,必须同意Stray安排与另一位同团同性别乘客合住双床房。单独旅行者必须年满18周岁才可与陌生人分享房间。

ITINERARY DISCLAIMER 行程单免责声明

Itineraries are correct at the time of printing. Occasionally our itineraries change as we make improvements in our product based on customer research, or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.

行程单在印刷时,已经确认无误。但Stray中文游的行程单或者第三方运营服务,可能会根据客户反馈调查而作出调整 。如果无法提供行程单所列的服务或活动,Stray会尽最大可能提供相似的其他替代选择。

BEHAVIOURS 行为

Stray is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group.

如果有乘客的行为严重妨碍其他游客或破坏良好的团队秩序,Stray有权拒绝其继续旅行。

By travelling with Stray, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in the passenger being removed from the trip. If a passenger is removed from a tour due to behavioural issues, no refunds will be given and the passenger will be responsible for their own travel costs from that point.

参与Stray巴士游行程,乘客需要接受司导的合理化安排。Stray所有员工都有在安全的环境中工作的权利,也有给全体乘客提供安全优质旅行的义务。所有对Stray员工或其他乘客造成安全威胁,进行言语或者肢体上攻击,或者做出任何不适当行为的乘客,Stray有权要求其中止旅行,并且不会提供任何退款,该乘客需要自行承担返回出发城市的一切费用。

SURCHARGES 额外费用

We reserve the right to impose a fuel surcharge should the fuel price increase following pricing/brochure release. This will be at a maximum of $20 per person per tour and payable on tour dispatch.

如果燃油费用在Stray价格公布后明显增加,Stray保留收取燃油附加费的权利。附加费不会超过20新西兰元/人,可在旅行调度中心支付。

King Kiwi (National Tours) include a domestic flight and transfer. Bookings made less than 30 days from the Departure Date, or those travelling during holiday periods may incur a flight surcharge.

奇异鸟11日南北岛全境中文游包含新西兰国内段单程机票。如果在出发前31天内或者旺季预定,机票价格有可能因市场原因明显升高。Stray保留收取机票旺季差价的权利。

FITNESS REQUIREMENT 身体要求

Stray’s tours are based on active outdoor adventures so a reasonable amount of fitness is required. A passenger will need to be able to walk up to 2-3 hours each day. Other optional activities we promote include walking, cycling, water sports and wild life watching in the natural environment. If you have any concerns regarding your suitability for our tours, please discuss this with our reservations staff before booking.

Stray的巴士游产品包含较多户外活动,所以对体力有一定要求。建议乘客预定要有每天可正常步行2到3小时的身体素质。我们推荐进行的包含/自费活动,可能会在自然环境中徒步、水上运动或观赏野生动物等。如果您不确定自己的身体条件能否达到要求,请在预定前联系Stray中文微信客服。

MINIMUM NUMBERS 成团标准

Departures require a minimum number of passengers to operate. In circumstances where minimum numbers are not reached an alternative departure date will be offered or a full refund. Passengers will be notified by email at least 31 days in advance of such changes.

Stray中文游运行需要达到最低成团人数。在极少数情况下,如果在出发前31天,该团未达到最低人数标准,Stray会为乘客免费调整到其他出发日期或办理全额退费。

DISPUTES 意见

Should you wish to raise any issues about your trip – please in the first instance advise your guide of your concern. If your issue is not resolved, please email [email protected] as soon as reasonably possible, and within 28 days to enable us to investigate your concern. We will not consider claims made after 28 days.

如果您想要给我们提任何意见或建议,请先联系您的司机/导游。如果问题无法被及时解决,请在问题产生后的28日内发送电子邮件至 [email protected]。Stray不受理任何发生已超过28天的意见反馈。

PRE-DEPARTURE CONFIRMATION 行前确认

You are required to reconfirm your tour details (pick-up location, time and departure date) by either calling our Chinese customer service team on WeChat or by emailing [email protected] at least 48 hours prior to departure.  At this point we will also advise of any other important information relating to your tour.

您最晚需要在出发前48小时联系Stray再次确认关键旅行信息(包括上车地点和时间等)。您可以联系Stray中文微信客服(微信号:straybashi 或 straykefu),或者发送电子邮件至 [email protected]。同时,如果有任何出发信息临时变更,Stray团队有义务至少在出发前主动联络告知乘客。

DEPOSIT PAYMENT 定金

A 20% deposit secures your seat at this rate. The final balance must be paid 31 days before  your tour departs. If you purchase a tour within 31 days of the departure, the full payment is required to confirm your booking. Deposits are non-refundable.  Please note that customers are liable for the full rate at the date of booking.

乘客可支付20%定金预留锁定中文游位置,并在出发前31天及更早付清剩余费用。如果您在行程出发前31天内预定,必须全额支付。定金不可退。请注意:支付剩余费用时,以付定金时的行程单价为准。

20% deposit is refundable only for passengers who booked Woolly Sheep and/or Blue Bird AND their visa rejected by Immigration New Zealand AND can provide the rejection letter from INZ at least 31 days prior to departure. Standard cancellation policy applies within 31 days of departure

如果预定参加北岛4日卷卷羊或者南岛7日蓝鸟中文游,乘客因签证申请被拒无法成行,并能够至少在出发前31天或更早,向Stray提供新西兰移民局正式拒签信,Stray可以退还全部已付款项。但是,如果在出发前30天及其以内被拒签并取消行程,一律按照标准取消政策执行(见下一条目)。

Deposit is 100% non-refundable for King kiwi customers

参加南北岛11日奇异鸟中文游的乘客,一旦支付定金,无论任何原因下取消或变更行程,定金均不可退。

 

STRAY's CANCELLATION POLICY  Stray取消条款

Stray will charge the following fees in the event of booking cancellations:

如果你要取消你的行程,我们会收取以下费用:

31+ Days before departure: 35% of fare

在出发前31天及其以上取消行程:收取全款35%的取消费用

15-30 Days before departure: 50% of fare

出发前15到30天取消行程:收取全款50%的取消费用

Less than 14 Days: 100% of fare

出发前14天取消行程:恕不退款

 

Cancellations should be made with your original booking agent who may charge an additional fee. If you booked online please contact [email protected]

如果您通过第三方代理预定,需要和代理方咨询行程取消事宜,他们可能会收取额外的取消费用。如果您是通过Stray直接预定,请联系微信客服或 [email protected]