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中文游规则条款

 

*如中英文有冲突,一切以英文条款为准

Itineraries may vary and or attractions may be substituted for any reason including seasonal conditions, weather extremes, national park requirements or any other unforeseeable circumstance.

行程可能会由于季节变化、恶劣天气、国家公园要求限制等其他不可预知的情况而变化。

Stray Mandarin Tours is operated by Stray Ltd. All prices are in NZD and are inclusive of 15% GST.

Stray中文团由Stray Ltd运营。所有价格已经包含15%的GST。

 

WHAT IS INCLUDED IN OUR TRIPS 行程包含

Private transport with a Mandarin speaking guide.

私人交通以及中文导游

Accommodation at each overnight stop in allocated twin share (male or female) rooms. Passengers must be 18+ years to share a room with an un-associated traveller. Passengers under 18 will be required to book and travel with a legal guardian.  Accommodation is not included on the final travel days.

每晚住宿默认均为为双人间(可要求男女分开)。只有18岁以上的乘客才能和陌生人分享一个双人间。行程不包含最后一天的住宿。

Triple rooms can be requested upon booking to accommodate up to 3 people. The triple room may have 3 single beds (the third bed may be a fold-out bed or a bunk bed depending on the accommodation provider) or 2 large queen/double beds. These rooms have limited availability and therefore cannot be guaranteed.

乘客在预定时可以要求三人间。我们会尽力为您安排,但是由于房量有限,我们不能保证一定有房。由于住宿供应商和房型不同,三人间有可能会有三张单人床(第三张床有可能是简易/行军床,或者是上下铺,客人只使用下铺),或者2张大双人床。

Activities as stipulated in the itinerary. At each destination a selection of extra optional paid activities will be made available on a pay-as-you-go basis to provide passengers more choice based on their personal interests. Passengers can also choose to pre-book activities with our customer service team in order to ensure a place during peak season.

基本活动已在行程单中列出。在每个景点,游客还可以按照自己的兴趣选择不同的额外活动,通过导游预订即可,即到即付。在旺季,为了保证游客能玩到心仪的活动,客人也可以提前通过我们预定活动,提前预留位置。

Optional activities cannot be cancelled once booked. Stray will charge 100% of the activity fee in the event of a cancellation. Please think carefully before booking activities via the Stray drivers or Stray customer service team. 

请您在选择参加自费项目前务必慎重考虑,一旦确认参加后无法取消,无法退款;

Meals only if stipulated on your itinerary (B) = Breakfast, (L) = Lunch and (D) = Dinner.

如果包含餐食,行程单会标有:早餐、午餐或者晚餐字样

TRAVEL INSURANCE 旅游保险

Travel Insurance is not included with our tours. We strongly recommend that passengers have their own insurance to cover against illness, injury, loss, damage to personal belongings and inability to travel on the confirmed departure date. 

我们所有的旅行产品不包含旅游保险。我们强烈建议所有的游客购买旅游保险,以防止由于疾病、受伤、行李丢失/破损,或者不能按照出发日期出发所造成的损失。

Stray’s preferred insurance provide is World Nomads Travel Insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Stray推荐 World Nomads Travel Insurance,其可以向全世界140多个国家的游客提供保险服务。World Nomads旅游保险特别为喜欢冒险的旅游者而设计,提供海外医疗、撤离、行李和一系列的冒险活动等保障服务。

CHILDREN 儿童

Stray’s New Zealand travel products are not suited to children under 7 years. Those aged 7 – 17 years at the time of travel are considered a Child and are permitted to travel if accompanied by a parent or legal guardian. Children are entitled to a 15% discount off the full retail price of Stray Tours.  Children aged under 7 must travel in an approved child booster seat. It is the legal guardian’s responsibility to supply this for the trip.

Stray新西兰产品不适合7岁以下儿童。7-17岁儿童必须有监护人陪同,可享受15%的儿童优惠。未满7周岁儿童,其监护人需要自行提前准备儿童安全座椅。

LUGGAGE AND BELONGINGS 行李和随身物品

Our vehicles have limited space so please limit luggage to one suitcase/or bag per person with a maximum weight of 20kgs. In addition, we suggest a day pack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray cannot under any circumstances take any responsibility for any personal effects.

由于车辆空间有限,请游客携带一个最多不超过20公斤的背包或者行李箱。与此之外,我们建议游客携带一个随身包,可存放贵重物品、相机、雨衣等随时可以用到的东西。Stray无论在任何情况下,都不承担行李丢失责任。

LIABILITY 责任

Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or sickness to any customer or damage or loss of property while they are utilising Stray’s services. We also take no responsibility for any act of neglect by any third party operator or company whose services are used as part of your trip including but not limited to activity and accommodation providers.

虽然我们会竭尽所能保护每一个顾客的安全,但是我们对游客伤病或者行李损坏/损失不承担任何责任。同时,对由于游客行程中的第三方运营商或者公司(包含但是不限制于活动或者住宿提供商)造成的损失,Stray也不承担任何责任。

CONDITIONS OF TRAVEL 旅游条款

Stray reserves the right to alter the route or itinerary of its tours and arrange alternative carriers to those advertised if necessary.

Stray保留改变即有行程或者线路,并且提供广告宣传外的其他行程的权力。

No refunds will be provided in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Stray cannot guarantee pick up or drop off times and is not liable for a passenger’s failure to connect with other services or any costs associated in such delays. Components of our trip are weather dependent and Stray cannot be held liable if certain activities are not available on the day of travel.

由于天气、机械故障而造成的行程修改、延迟,Stray不提供任何退款。Stray不能保证接送的时间,对由因为接送延迟而造成乘客未来交通安排的损失,Stray不承担任何责任。由于部分行程能否顺利进展,很大一部分会依赖于当时的气情况,所以由于天气原因,而造成的活动取消,Stray不承担任何责任。

ACCOMMODATIONS 住宿

Accommodation for the standard tour is twin share. Single Room upgrades are available for a supplementary fee. Solo travellers who book a standard Twin Room package will be allocated to share a room with a Stray passenger of the same gender. Solo passengers must be 18+ years to be allocated a twin share room.

中文团默认为双人间住宿,游客可以选择升级为单人间。如果单人旅行者预订双人间住宿,将会被安排和同车同性别另外一个游客同房。单独旅行者必须18岁以上才可和陌生人同房。

ITINERARY DISCLAIMER 行程单免责声明

Itineraries are correct at the time of printing. Occasionally our itineraries change as we make improvements in our product based on customer research, or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.

行程单在印刷时,已经确认无误。但是,Stray行程单或者第三方运营商服务,偶尔可能会根据客户反馈、客户调查而做出改善 。如果我们无法提供行程单所列的服务或者活动,我们会尽最大可能提供相似的其他选择。

BEHAVIOURS 行为

Stray is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group.

如果游客的行为严重妨碍到其他游客或者破环整体欢快的氛围,Stray有权拒绝其上车。

By travelling with Stray, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in the passenger being removed from the trip. If a passenger is removed from a tour due to behavioural issues, no refunds will be given and the passenger will be responsible for their own travel costs from that point.

乘坐Stray巴士,你必须同意服从导游的安排。我们所有的员工都有在安全的环境中工作的权利,也有给所有游客提供美好假期的义务。所有对Stray员工造成安全威胁,进行言语或者肢体上的攻击,或者做出任何其他不适当的行为的游客,Stray有权要求此乘客下车,并且不会提供任何退款,该乘客需要自己承担返回出发城市的一切费用。

SURCHARGES 额外费用

We reserve the right to impose a fuel surcharge should the fuel price increase following pricing/brochure release. This will be at a maximum of $20 per person per tour and payable on tour dispatch.

如果燃油费用在我们价格公布后增加,Stray保留收取燃油附加费的权利。附加费不会超过20纽币每人,可在旅行调度中心支付。

King Kiwi (National Tours) include a domestic flight and transfer. Bookings made less than 30 days from the Departure Date, or those travelling during holiday periods may incur a flight surcharge.

奇异鸟11日中文团包含新西兰境内机票和交通。如果在出发前31天内或者旺季预订,机票有可能受市场波动,价格升高。Stray保留收取机票淡旺季机票差价的权利。

FITNESS REQUIREMENT 身体要求

Stray’s tours are based on active outdoor adventures so a reasonable amount of fitness is required. A passenger will need to be able to walk up to 2-3 hours each day. Other optional activities we promote include walking, cycling, water sports and wild life watching in the natural environment. If you have any concerns regarding your suitability for our tours, please discuss this with our reservations staff before booking.

Stray产品包含很多户外活动,所以对体力有一定的要求。乘客需要每天可以步行2-3小时。我们推荐乘客进行的活动,会包含在自然环境中徒步、骑行、水上运动和野生动物观赏等等。如果你不确定你的身体条件能否达到我们的要求,请在预订前,联系我们的客服。

DISPUTES 意见

Should you wish to raise any issues about your trip – please in the first instance advise your guide of your concern. If your issue is not resolved, please email [email protected] as soon as reasonably possible, and within 28 days to enable us to investigate your concern. We will not consider claims made after 28 days.

如果你想要给我们提任何的意见和建议,请先联系你的导游。如果你的问题还无法被解决,请在问题发生的28天内邮件[email protected]。我们不受理任何超过28天的投诉请求。

PRE-DEPARTURE CONFIRMATION 行前确认

You are required to reconfirm your tour details (pick-up location, time and departure date) by either calling our Auckland Reservations team on +64 (0) 9 526 2149 or by emailing [email protected] at least 48 hours prior to departure.  At this point we will also advise of any other important information relating to your tour.

你至少需要在出发前48小时是和我们重新确认你的旅行信息(接送地点,时间和出发时间)。你可以给我们奥克兰预订部门电话+64 (0) 9 526 2149 或者邮件 [email protected],同时我们也会提供有关于你行程的更新信息。

DEPOSIT PAYMENT 定金

A 20% deposit secures your seat at this rate. The final balance must be paid 31 days before  your tour departs. If you purchase a tour within 31 days of the departure, the full payment is required to confirm your booking. Deposits are non-refundable.  Please note that customers are liable for the full rate at the date of booking.

只需支付20%的定金即可预留位置,至少在出发前31天付清全款。如果你在出发前31天以内购买,必须支付全款。定金不可退。请注意:支付剩余金额时,以付定金时的产品单价为准。

20% deposit is refundable only for passengers who booked Woolly Sheep and/or Blue Bird AND their visa rejected by Immigration New Zealand AND can provide the rejection letter from INZ at least 31 days prior to departure. Standard cancellation policy applies within 31 days of departure

如果参加北岛4日卷卷羊或者南岛7日蓝鸟的客人,因签证拒签无法参加行程,并且能够至少在出发31天及更早,向我们提供新西兰移民局拒签信,我们可以退还所有定金。但是,如果在出发前31天以内取消,无论什么原因,一律按照标准取消条款执行(见下文)。

Deposit is 100% non-refundable for King kiwi customers

参加南北岛11日奇异鸟的客人,一旦支付定金,无论任何原因,订金均不可退。

 

STRAY's CANCELLATION POLICY  Stray取消条款(2018年8月1日起购买)

Stray will charge the following fees in the event of booking cancellations:

如果你要取消你的行程,我们会收取以下费用:

31+ Days before departure: 35% of fare

在出发前31天及其以上取消行程:收取全款35%的取消费用

15-30 Days before departure: 50% of fare

出发前15到30天取消行程:收取全款50%的取消费用

Less than 14 Days: 100% of fare

出发前14天取消行程:恕不退款

 

STRAY's CANCELLATION POLICY  Stray取消条款(2018年8月1日之前购买)

Stray will charge the following fees in the event of booking cancellations:

如果你要取消你的行程,我们会收取以下费用:

8+ Days before departure: 35% of fare

在出发前8天及其以上取消行程:收取全款35%的取消费用

3-7 Days before departure: 50% of fare

出发前3到7天取消行程:收取全款50%的取消费用

Less than 48 Hours: 100% of fare

出发前48小时内取消行程:恕不退款

 

Cancellations should be made with your original booking agent who may charge an additional fee. If you booked online please contact [email protected]z

你需要和你最初预定的产品代理商谈论产品取消事宜,他们可能会收取额外的取消费用。如果你是在网上直接预订,请联系[email protected]