At Stray, we prioritise your privacy and value the personal information you share with us. This privacy policy explains the types of personal data we collect and how it is used. By using our website and services, you consent to the collection, use, and storage of your information as outlined below.
Information We Collect
Stray collects personal information necessary to provide our services, products, and relevant information to you or your booking agent. If you use a booking agent to book with Stray, we will collect your personal information from them. We collect information from individuals booking with Stray, those applying for employment, newsletter subscribers, and participants in Stray competitions or events.
The personal information collected may include, but is not limited to: full name, address, email address, telephone numbers, country of origin, demographic, interest or preference information, passport details, insurance and travel medical information, comments you provide, and payment information (collected via the secure Windcave gateway - view their privacy policy).
How We Use This Information
We collect this information to:
- Provide you with our services and related communications
- Email you with updates and news about Stray products/purchases
- Respond to your inquiries or requests
Your information is stored on secure databases at protected addresses and is safeguarded against unauthorised access. You have the right to request removal from all Stray databases at any time by emailing [email protected]
We do not sell your information to third parties. However, if you are travelling on a Stray product that includes sectors operated by one of our partners, we may share your first and last name with them to confirm your spot. We will not share any contact details such as your email address or phone number.
How Card Payment Information is Protected
Payment information is collected via the secure Windcave gateway and is subject to Windcave’s privacy policy.
Use of Cookies
We use cookies to better understand how users interact with our website and to tailor your experience. By browsing our site, you can consent to cookies being placed on your device, enabling us to track website activity and interactions. Cookies help us understand our customers through data analysis and allow us to present you with retargeted advertising based on your previous interactions with Stray. Cookies do not collect personal information such as your name, email address, postal address, or phone number.
Display Advertising and Remarketing
We use Google Analytics features such as 'Remarketing with Google Analytics' and 'Google Analytics Demographics and Interest Reporting'. While you browse our website, Google Analytics collects additional data via Google advertising cookies, which is retained for 26 months. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
We use the data collected for Google Ads and Meta advertising for remarketing. If you would like to opt out of Google Ads or Meta remarketing campaigns, please email us your IP address at [email protected]
Cross-Device Remarketing
Remarketing audiences collected by Google Analytics can be used across devices for Ads if you have a Google account and have opted into cross-device remarketing. Google associates your browsing history across multiple devices when you’re signed in to your Google account. This allows for remarketing across devices such as desktop, mobile, or tablet. We do not have access to your Google account; this is kept private by Google.
Updating Your Information by Contacting Us
If you enrol into our newsletter but then wish to opt out of newsletter communications or update your contact information, please use the unsubscribe link in the email footer or email [email protected]
To find out what information Stray holds about you, please email [email protected]
Links to Other Sites
Our website may contain links to other sites we believe you may find useful. While we strive to ensure these sites are reputable, we cannot be responsible for the content or information collection policies of other sites, including links in traveller reviews, message boards, or blog comments. Please review the privacy policies of any external sites before providing personal information.
Further Questions or Inquiries
For further questions regarding the privacy of your personal information, please email [email protected]