When you travel with Stray you are promised an unforgettable off the beaten track experience that will fill your blogs with wild adventures and your facebook with new bestfriends. To deliver on these big promises every single person in our capable team needs to 'walk the walk' to make these promises a reality.
We encourage all our crew to live the brand and keep the adventure alive by spending time in our destinations, with our partners, our customers or simply enjoying the great outdoors.
Metaphorically speaking 'Walking the Walk' is as much about adventure as it is about having integrity. It's about being a dependable teammate who delivers on promises and puts our customers front and centre of what they do every day.
Here are some of the things we do at Stray to 'Walk the Walk'...
LIVING THE BRAND
There is only one way to learn how we do things and that is to get out there and experience it. As part of our induction program all new starters are sent on a trip to learn what it means to 'Stray'.
At least once a year we organise a team weekend away to one of our Stray destinations. This is where co-workers become good mates and some of our best ideas are born.
As Stray continues to grow and evolve our permanent staff are regularly sent on Stray trips (famils) to stay in touch with our customers and what's happening on the ground.
DELIVERING ON PROMISES
No-one validates this better than our Driver Guides who go above and beyond to create incredible experiences for each of our passengers. Their energy, colourful stories, planning and sound advice ensure our travellers make the very most out of their time in New Zealand....
"My Driver Guide was awesome! The right balance of fun and organised, informative and entertaining! Kept us all smiling and getting involved in everything with his #sayyes motto! Also was great for getting newcomers included in the group dynamic!" Orla - United Kingdom
We also collect feedback from all our passengers and use this information to further improve our services. We monitor the quality of our transport, accommodations, activity providers, guides, reservation support and environmental behaviours. If for any reason it's not going well we find out why and we fix it.
To keep the adventure alive we regularly organise staff outings to explore some of our beautiful regional parks. We call these events our 'Walk The Walks' which have recently taken us to Huia Regional Park, Okura Bush and the Arataki Natural Trail.
In early 2016 'Flexible Fridays' were introduced which enables the office crew to work from home on Fridays. This significantly reduces lost time to commuting and gives back precious daylight hours so our staff can pursue outdoor interests (especially in winter when the days are shorter).
Stray has a detailed Health and Safety plan with a clear mandate around creating a safe and happy work place for our staff and our passengers. To manage this, a dedicated H&S committee meets regularly to review best practices, assess and mitigate risks and implement improvements to our operations. Likewise, monthly customer survey reporting is used to monitor feedback, identify trends and adjust our services when needed. Some of the initiatives Stray undertakes:
- GPS E-Road Vehicle Monitoring to track bus locations and speeds
- Bus Drivers are trained on SAFED (Safe and Fuel Efficient Driving)
- All accommodation and activity providers recommended by Stray have had their H&S plans and processes vetted by Stray
- First Aid kits area available on all buses and within accomodations
- First Aid trained staff members based at the Head Office
- A hazards register is located in a prominent common area to report new risks
- Fire alarms and extinguishers are fitted in all office spaces, buses and accommodations
- Seat belts are being introduced to all new buses introduced to the fleet (of which we've invested in 7 in the past 24 months)
- And more...