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Home. Can't Log In?

Can't Log In?

Are you having trouble logging in to Stray Mate? 

There are a number of reasons that you might not be able to log in, the most common is that our details don't exactly match yours. 

 

If you're trying to log in for the first time...

Please double check your email address and booking number against your confirmation email.

The log in is case sensitive so the easiest way to ensure it's the same is to copy and paste directly from the email. 

If you're still having problems creating a log in for the first time, please complete the form below and we'll be in touch.

 

If you're an existing passenger...

If you remember the email address you used to create your account, and you just need to reset your password, click here

If you're still having problems logging in, please complete the form below and we'll be in touch. 

 

If you're a Travel Agent...

If you've forgotten your username and password, please use the form below and we'll get in touch with your details.