NZ TRAVEL INFO
Frequently Asked Questions
1. How do I find out the departure times for my trip?
You can find up-to-date timetables on the homepage of www.straytravel.com
as well as specific ones under each individual passes. If you’d
like to be picked up from somewhere not detailed on the timetable you’ll
need to contact the Stray office via email or phone to find the specific
time.
2. Can I start and finish my pass in different places?
You can start and finish your pass anywhere along the Stray route - the
passes are just a guide.
3. Do I need to book my own accommodation?
Stray reserves accommodation in all our overnight stops. You’ll be guaranteed a bed with a range of accommodation levels – from hostel dorms to made up private rooms; our driver/guides will help you with this. You are free to book your own accommodation if you wish. You will need to book your own accommodation for the night before you start your Stray trip and let us know where you are staying so we know where to pick you up from. We can recommend places for you to stay if you need help.
4. Are twins and doubles available?
Twins and double rooms are available at every stop. In busy periods these
may need to be booked in advance but your driver can help you with this
5. How do I book back on a bus?
You book back on the bus via your customer login on www.straytravel.com. You will be sent a link when you first book your pass when you provide us with your email address.
6. Do I need a backpack or is a suitcase ok?
Suitcases are fine – you don’t need to walk great distances
with them (just between the accomodation and the bus). The majority of
the time while you’re doing activities they will be stored away
(on the bus or at your accommodation). A good day pack (small backpack)
or bag you can carry easily is recommended for water bottles, towels,
cameras etc.
7. Is it a full on party bus or nature bus?
Stray’s main priority is walks and wildlife. What you do in the
evenings is your choice but we do have a couple of (optional) big nights
out on the circuit if you’re keen.
8. What is the average age of travellers on Stray
The average age of Stray passengers is about 27. The majority of people
are between the age of 20 and 40 (but we also have older). No matter what
the age we find we attract on to it people who want to meet other travellers,
and get out there and further off the beaten track.
9. How fit do I have to be?
You don’t have to be super-fit to travel on Stray – all walks
and activities are optional and they range from light strolls to full-on
day hikes. Easier options or alternatives are always available. Your driver
will always discuss the level of fitness required. Sometimes there are
shorter, easier options and more full-on options of activities such as
the Franz Josef Glacier hike has ½ day, ¾ day and full day
options, so no matter what your fitness is you’ll be able to find
something fun and/or challenging!
10. What’s the average group size?
Our buses range from 14 seaters to 45 seaters with an average group of
about 35. We keep them smaller so you can see and do more and because
we find that that groups of this size simply work better.
11. Is it ok to travel alone on Stray?
Stray is perfect for people travelling by themselves. New Zealand is a
relatively safe country and our smaller group sizes means you can meet
more people and your driver is always there for any questions you may
have.
12. Can I start my pass in Wellington?
You can start any pass in Wellington that goes through Wellington or Picton.
13. Is the Interisland ferry included and how much does it cost?
The Interisland ferry is not included in your pass as the prices vary
frequently. Your driver will help you get the best deal when you are travelling.
It usually costs between $35-55 depending on the time of year.
14. Can I hop off and hop on the bus anywhere or just at the overnight stops?
You can hop on or off the Stray bus anywhere along the Stray route – if you like the look of a place just yell ‘Stop’ to the driver and they’ll drop you off and then you can just REBOOK ONLINE WHEN YOU WANT TO be picked up again.
15. If I have friends at the overnight stops can I stay with
them instead of with the Stray group?
You can stay wherever you like at the overnight stops – ask your
driver and they’ll let you know the nearest pickup and drop off
places (depending on the location most drivers are happy to drop you at
Aunty Joan’s!)
16. If we book online how do we receive our tickets?
When you book online you’ll receive email confirmation within 24 hours (please email internetsales@straytravel.co.nz if you do not receive your confirmation). You just need to confirm online or via email when you want to start your trip and where you want to be picked up from. On the first day of your Stray trip your driver will give you your ticket.
17. How far in advance do we need to book?
We usually recommend to book at least 48 hours in advance to guarantee
a seat (especially in busy times and when booking online).
18. What footwear do we need?
You’ll need to bring a decent pair of sneakers/trainers that you
can walk in comfortably. Hiking boots are good but not essential. You’re
welcome to bring ugg boots but you’ll find a variety on sale around
New Zealand (made from the best sheep!)
19.What does the driver/guide do?
Your driver/guide provides you with a wealth of knowledge about New Zealand
– history, culture, and trivia as well as recommending and booking
activities and accommodation for you around New Zealand. They are walking
guidebooks always there to help and entertain!
20.Are activities and accommodation included?
Your Stray travel pass includes all land transport, guidance, free activities
such as snorkelling, walks and the Auckland city orientation. Your driver
will book accommodation for you but the cost is not included in your pass
(you’ll just need to pay as you go).
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